Shipping Information

If you receive a package that has been damaged, you can refuse the package or give us a call at 1-800-475-5902 and we will file a claim with the carrier. In all cases, the carrier is responsible for safe delivery of merchandise. Be sure to keep all original packaging. Any damage or shortage must be reported within 3 business days.

All shipping charges are estimated at checkout. We do our best provide accurate shipping costs, but occasionally due to size, weight and hazardous material restrictions shipping costs may differ from the estimates given online. Some items are subject to additional oversize charges. Shipping and handling rates are subject to change without notice and are calculated by size, weight and box count. All shipping charges are to be paid by the customer.

Please allow 2 business days for your order to ship. Most orders are shipped Fedex Ground unless an item is too large and must be shipped motor freight. Fedex home delivery operates Tuesday through Saturday. Fedex delivers to business addresses Monday through Friday. There is an additional charge for Saturday delivery on Overnight and 2nd Day packages.

No motor freight order will be shipped until the customer has approved the shipping price with a Sullivan Supply representative. Most Motor Freight Orders are shipped within 72 hours after shipping approval. When receiving a motor freight order, be sure to inspect the shipment for any damages prior to signing and if any damage is visible please note it on the paperwork and then sign.

Occasionally an item may be drop shipped from the manufacturer (custom items or larger items), which will require extra delivery time. Aerosols require standard Ground delivery only. All aerosols cannot be shipped via Next Day or 2nd Day delivery.

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; charge fees in connection with the use of the Sites; modify and/or waive any fees charged in connection with the Sites; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.